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Credibility of a vendor: Well established, with adequate resources and investment in software development.

Implementation: Structured methodology, using certified professional consultants with relevant industry experience.

Support:  Adequate resources and experience to provide technical support, both onsite and remote.

Flexibility: Ability to customise solutions to suit client needs and circumstances.

Continous improvement:  Proven track record in continously upgrading the product.

Local Experience: Proven track record in the country or region.

Special Services